Privacy Policy and SMS
Terms of Service

Privacy Policy

NextStep Interactive, Inc. (“NextStep”) respects your privacy. This Privacy Policy describes the types of information that we may collect from you or that you may provide us, and our practices for collecting, using, protecting and disclosing that information. This Privacy Policy applies to information we collect through our mobile software applications, our website, in our communications with you, and otherwise through your access to or use of our services (collectively, the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy.

1. Types of Information We Collect

1.1 We collect information by which you may be personally identified, such as name, email address, mailing address, telephone number, payment information and billing address, date of birth, photographs, profile descriptions or comments (“Personal Information”).

1.2 We collect information that is about you but individually cannot be used to identify you, such as browser type, internet protocol (IP) address, operating system, information about how you use our Services and time spent on our Services, and other usage details.

1.3 We collect information about your internet connection, the type of device you use to access our Services, and usage details.

2 How We Collect Information

2.1 We collect information you choose to submit to us, such as when you create an account, log in to your account, communicate with us, answer surveys, fill in forms, upload content, or engage in a financial transaction with us.

2.2 We collect information automatically when you use our Services. Our computer systems automatically log information such as your browser type, language preference and time zone, connection information like ISP or mobile operator, Internet Protocol (IP) address, log-in and log-out times.

2.3 We use technologies such as cookies, beacons, tags and scripts, to collect and store data about our users in order to provide and improve our services. NextStep uses cookies to help create a better user experience. A cookie is a small text file that is sent to your device and may be stored on your device’s hard drive. NextStep uses cookies to better customize your experience on the Services, based on user attributes like your location and account preferences. No personally identifiable information is stored in our cookies. While you may elect to disable or delete cookies at any time, please note that this action may limit your use of NextStep Services functionality that require cookies. If you would like to obtain additional information about tailored browser advertising and how you control cookies from being put on your device to deliver tailored advertising, you may visit the Network Advertising Initiative’s website and/or the Digital Advertising Alliance’s website You also can control advertising cookies from Google, by using its Ads Preference Manager.

2.4 We also collect some information from third-party sources and combine that with information we collect from you. For example, if you use your Facebook or LinkedIn account to establish your NextStep account we obtain some profile information about you from those providers.  

3. Use of Personal Information. NextStep uses Personal Information: (a) to provide the Services to you; (b) to process transactions and billing; (c) for identification and authentication purposes; (d) to communicate with you concerning the Services, transactions, security, privacy and administrative issues relating to your use of the Services; (e) to improve your response to and interaction with the Services; (f) to do something you have asked us to do, or inform you about information that we think may be of interest to you; (g) to personalize and improve the Services and deliver and display targeted advertisements to you; and (h) for administration of and troubleshooting regarding the Services.

4. Sharing and Disclosure of Personal Information. NextStep does not rent or sell Personal Information that we collect from users to third parties. NextStep will disclose personal information when you post content which is visible to others through the Services, when you consent or instruct us to share your personal information with third parties, such as potential employers, or when we have a legitimate business or legal need to share your information. We may also disclose anonymous or aggregate information that does not reasonably identify you as an individual. Our sharing and disclosure practices are described in more detail below.

4.1 Certain features and functions of the Services share or make your information accessible to others. As with most online services, once you make your Personal Information available to others online, it may be collected and used by the recipients or any other website visitor without restriction. For example, your personal information may be visible to others in the following circumstance:

  • Information you post to public spaces of the Services. When you post a question or answer to the Services, your profile, which could include your name, location, as well as the content of your post, is visible to others on the Services.

4.2 The placement of NextStep workers with employers is a core part of our Services. In order to help facilitate such placement, we will share certain information relevant to a hiring decision with potential employers. This information includes, but is not limited to, contact information and education history. By using the Services, you consent to these sharing practices. You may opt out of the sharing of your information with potential employers by notifying us at However, by doing so, you may prevent or limit the Services we provide to you.

4.3 You may provide consent or authorization to share your personal information with third party applications or services in several ways. Please note that these third parties are not governed by NextStep or the terms of this Privacy Policy. We recommend you review the privacy policy of any third-party application or service before authorizing access to your NextStep account information.

  • We may share data with social networks at your request. Some of our users choose to connect their NextStep account with social networks. This functionality is entirely optional. If you have explicitly agreed that we may do so, NextStep may disclose your Personal Information through a social network or similar service (like Facebook or Google). To control the information that you share, you have the option of modifying your NextStep or social network settings or disconnecting your social network account from your NextStep account
  • We may share data with third-party applications that you authorize. Third-party application developers and service providers may build complementary services for our platform. If you connect your NextStep account to a third-party application or service, or approve access to your NextStep account by a third party application or service, you consent to NextStep sharing your information with that third party.
  • We may share data in connection with special programs you participate in. If you participate in special programs where NextStep partners with third parties, NextStep may share data collected from or about you with its third-party partners to facilitate the program or services being offered. These program partners may use your information we share with them as described in their own privacy policies.
  • We may share information with your consent. NextStep does not share your Personal Information with third-party organizations for their marketing or promotional use without your consent. In some instances, you may be able to grant us permission to share your Personal Information with authorized partners, not-for-profit organizations, and other entities that are not affiliated with NextStep. In these cases, we will only provide to these third parties the information you have authorized or asked us to share to these third parties. You may also choose to share content with others by email, or by posting NextStep content to social media sites such as Facebook or Twitter. These third parties may use your information as described in their own privacy policies.

4.4 We may use data which has been de-identified and/or aggregated for product development, research, analytics and other purposes, including for the purpose of analyzing, improving, or marketing the Services. In certain occasions, NextStep may share this data with business partners to improve our services or offerings. If we disclose information to authorized business partners to conduct research or to assist in understanding the usage, viewing, and demographic patterns for certain programs, content, services, promotions, and/or functionality on our Services, such data will be aggregated and/or anonymized to reasonably avoid identification of a specific individual.

4.5 NextStep may share information with our employees and trusted vendors, third party service providers and other individuals to provide services or products for us or on our behalf, which could include analytics, hosting, marketing and similar services. When we share personal information with third-party service providers or vendors, these third parties are contractually obligated to maintain the security and confidentiality of that personal information.

4.6 If NextStep is involved in a merger, acquisition, bankruptcy, change of control, or any form of sale of some or all of our assets, your personal information may be transferred or disclosed in connection with such business transaction.

4.7 NextStep may release Personal Information if we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce our End User License Agreement or other policies, including investigation of potential violations thereof; (c) investigate and defend ourselves against any third-party claims or allegations; (d) detect, prevent ,or otherwise address fraud, security, or technical issues; (e) protect the rights, property, or personal safety of NextStep, our users, or the public; or (f) as may be required or permitted by law.

5. Information Security

5.1 To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. For example, we may ask you to provide certain Personal Information to confirm your identity, and we may require that you create and use a password to access certain parts of our Service. You should create and maintain a strong password to help ensure the security of your account.

5.2 We use certain physical, managerial, and technical safeguards designed to preserve the integrity and security of your Personal Information and other information we maintain in connection with our Services. However, we cannot ensure or guarantee the security of any or all of the information you submit or that we collect from you, and by using our Services, you do so at your own risk.

5.3 We make commercially reasonable efforts to ensure the security of our systems. When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL) or similar technologies. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and will notify you of the security incident in accordance with applicable laws and regulations.

6. Your Choices About the Use of Your Information. You can choose not to provide certain information to us, but you may not be able to use certain features of the Services.

  • To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive. Note that you cannot opt out of receiving transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.
  • The browser or device you use may allow you to control cookies and other types of local data storage. Your wireless device may also allow you to control whether location or other data is collected and shared.

7. Children’s Privacy. The Services are not intended for use by children under 13 years of age. NextStep does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to NextStep. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed.

8. Your California Privacy Rights. California law permits a user who is a California resident to request and obtain from NextStep, once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of Personal Information disclosed to those parties. NextStep does not disclose Personal Information to third parties for their direct marketing purposes.

9. Privacy policy changes. NextStep may modify or revise this Privacy Policy from time to time. We will notify users of any changes to our Privacy Policy by posting the revised Privacy Policy with an updated date of revision. If we change this Privacy Policy in a material manner, we will do our best to notify you of the changes by posting a notice on or through the Services, or by notifying you via any email address you have provided to use. Your continued use of the Services following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

10. Users Outside the United States. The Services are hosted in the United States and is governed by United States law. If you are using the Services from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Services, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.

11. Contact information. If you have questions regarding this Privacy Policy, you may contact us at:

NextStep Interactive, Inc.
126 SW 148th St.
Suite. C100 Box #449
Seattle, WA 98166

SMS Terms of Service

Program: SmartCNA

1 Opting-in for SMS Messages. When you opt-in to the SmartCNA program you will receive messages from NextStep about job placement opportunities and mentorship. 

2 Cancelling SMS Messages. You can cancel the SMS service at any time. Just text "STOP" to the shortcode. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3 Customer Support.  If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at

4 Carriers. Carriers are not liable for delayed or undelivered messages.

5 Message and data rates. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

 If you have any questions regarding privacy, please read our privacy policy above.